Refund policy

🌿 Refund & Exchange Policy – Nutriparl

At Nutriparl, we deeply value your trust and satisfaction. Our mission is to provide you with pure, safe, and effective herbal products that improve your well-being.
If, for any reason, you need to return or exchange a product, please review our simple policy below.

🪴 1. Product Condition & Eligibility

  • Opened or used products cannot be returned or exchanged, due to hygiene and product safety standards.

  • Unopened and sealed products can be returned within 7 days of delivery for a refund.

  • A Rs. 250 service fee will be deducted on refund requests to cover handling and courier costs.

  • Exchanges (same product replacement) are free of cost for approved cases.

💊 2. Special Herbal Items

For products such as Shan-e-Mard Majoon and Safoof-e-Khas:

  • Returns or exchanges are accepted only if the seal is unbroken.

  • If you experience an allergic reaction or sensitivity to any ingredient, please contact us — you may be eligible for a partial refund after review.

  • Nutriparl may offer partial refunds for loyal customers or genuine concerns, at our discretion.

📦 3. How to Request a Return or Exchange

To initiate a return or exchange:

  1. Contact us via nutriparl@gmail.com or WhatsApp/Call 📞 0316-6939800.

  2. Send us a photo of the parcel with the delivery slip visible.

  3. Once approved, return the product to:
    Nutriparl Returns Department, Sardar Pur Road, Kabirwala

  4. After receiving the parcel, we’ll process your refund within 24–48 hours (excluding bank time).

⏰ 4. Time Limit

Our refund or exchange policy applies within 7 days from the date your order was delivered — including the day you received it.

🚫 5. Change of Mind

Please note that returns due to a change of mind are not accepted, as herbal products are personal-use items and must remain sealed for safety reasons.

💚 Our Commitment

At Nutriparl, your health and satisfaction are our top priorities.
We stand by the quality of our herbal formulations and aim to ensure a smooth, respectful, and transparent experience for every customer.

📞 Customer Support:
Email: nutriparl@gmail.com
Phone / WhatsApp: 0316-6939800